Privacy Policy

  1. Introduction

Welcome to Advanced Equipment Corporation’s official website (https://advancedequipment.com). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us. By interacting with our website or services, you agree to the terms described below.

 

  1. Information We Collect

We may collect the following types of personal information from customers, job applicants, and website visitors:

  1. a) Types of Information Collected:
  • Contact Information: Name, email address, phone number, and mailing address.
  • Account Information: Username, password, and preferences.
  • Payment Information: Payment details for purchases or services.
  • Content You Provide: Photos, videos, comments, and other content uploaded to our website.
  • Interaction Data: Information about your interactions with our website, including browsing history, search queries, and engagement with our content.
  • Direct Messages: If you send us direct messages through our website or social media platforms.
  • Business Information: For our commercial clients, this may include company name, job title, and industry.

 

  1. How We Collect Information

We collect information through the following methods:

  • Website Forms: When you fill out forms on our website, such as contact forms, request quotes, or order forms.
  • Cookies and Tracking Technologies: To improve your browsing experience, personalize content, and gather website analytics.
  • SMS Consent Forms: When you provide your phone number for SMS communications.
  • Job Applications: When you apply for a job through our website.
  • Service Requests: When you request repairs, retrofits, or refurbishment services.
  • Direct Communications: When you contact us via phone, email, or other direct methods.

 

  1. Purpose of Data Collection

We use the collected information for the following purposes:

  • Account Management: To manage and operate your account effectively.
  • Customer Service: To respond to inquiries, provide support, and offer services such as repairs and maintenance.
  • Order Fulfillment: To process and fulfill your orders, including the delivery of products and services.
  • Marketing: To send promotional messages, newsletters, and updates related to our products and services.
  • SMS Communications: To provide updates on orders, deliveries, or job applications.
  • Website Analytics: To analyze user engagement and improve our content and services.
  • Business Transactions: To manage business relationships and communications with our commercial clients.

 

  1. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files that are stored on your device to help us remember your preferences and improve your experience.

  1. a) Types of Cookies We Use:
  • Essential Cookies: These are necessary for the website to function and cannot be turned off.
  • Functional Cookies: These cookies enhance your user experience by remembering your preferences.
  • Analytics Cookies: These cookies help us understand how users interact with our website, allowing us to improve our content.
  1. b) Managing Cookies:

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

 

  1. Data Sharing

We do not sell or share your personal information with third parties for marketing purposes. Phone numbers collected for SMS consent are not shared with any third parties under any circumstances.

We may share information with trusted service providers who assist us in operating our website, providing services, and conducting our business. Examples include payment processors, shipping providers, and IT service providers. These third parties are required to keep your information confidential and secure.

In compliance with legal obligations, we may also disclose personal information if required to do so by law.

 

  1. User Rights

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we have collected about you.
  • Update: You can update your personal information if it is incorrect.
  • Delete: You can request that we delete your personal information.
  • Data Portability: You have the right to request your personal data in a structured, commonly used format.

To exercise any of these rights, please contact us at:

 

  1. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. These measures include encryption, secure servers, and restricted access protocols. However, please remember that no online platform is entirely secure.

 

  1. Retention Policy

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, regulatory, tax, accounting, or reporting requirements.

 

  1. Data Breach Notification

In the event of a data breach, we will notify affected users within a reasonable timeframe, in compliance with applicable laws and regulations.

 

  1. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.

 

  1. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website at https://advancedequipment.com/privacy-policy. We encourage you to review this page regularly to stay informed about how we are protecting your information.